Pk 399 Privacy Policy — Your data is our responsibility

Pk 399 collects various types of information from its members. This happens in two main ways — data you provide directly and data collected automatically as you use the site. See the details below.

Information you provide during registration is collected directly. Additionally, certain data is recorded automatically when you visit our site or use our services.

• Without the required information, account creation or access to certain services may not be possible.
• Core services remain accessible even if optional information is not provided.
• Additional documents may be requested for KYC verification.

Pk 399 only uses your data for specific, legitimate purposes. We do not collect unnecessary or excessive information — every piece of data we collect has a clear reason behind it.

• To create your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide bonuses, rewards, and promotional offers.
• To prevent fraud and keep your account secure.
• To fulfill legal obligations and meet our responsibilities to regulatory authorities.
• To improve customer service and resolve issues.
• To analyze and improve site performance.
• To deliver a personalized experience based on your preferences.
• To promote responsible gaming and detect problematic behavior.

We will never use your data beyond its original purpose. If we need to use it for anything new, you will be informed in advance.

Pk 399 follows industry-leading standards to protect your data. Our servers are secured with advanced firewall and encryption technology, and regular security audits are conducted to identify and address any vulnerabilities promptly.

All sensitive data — especially payment and identity information — is stored with 256-bit AES encryption. Only authorized and trained staff may access this data for specific, legitimate purposes.

• All data transmissions are secured via HTTPS protocol.
• Payment information is processed in accordance with PCI DSS standards.
• Regular penetration testing and vulnerability assessments are conducted.
• Data backups are regularly stored in secure locations.
• In the event of a data breach, affected members will be notified within 72 hours.

Pk 399 never sells your personal data to advertisers or any other third parties. However, limited information may be shared with trusted partners in certain specific circumstances.

• Payment processors: Transaction details are shared to process bKash, Nagad, Rocket, or bank transfer payments.
• KYC Verification Services: With licensed organizations for identity and age verification.
• Law Enforcement Agencies: When required by a court order or legal obligation.
• Anti-Fraud System: With specialized technology providers for fraud prevention.
• Regulatory Authorities: To comply with licensing requirements and applicable regulations.

All third-party partners are bound by strict confidentiality agreements. They may only use your data for specified purposes and within defined time limits.

Cookies are small text files stored in your browser. pk 399 uses cookies to enhance your experience on the site and remember your preferences. Without cookies, some features may not work properly.

• Cookies can be deleted or blocked at any time through your browser settings.
• Disabling essential cookies may prevent login and payment features from functioning.
• Analytics and marketing cookies are optional — disabling them will not affect core functionality.

As a pk 399 member, you have several important rights over your own data. We fully respect these rights and will actively help you exercise them.

Pk 399 does not retain your data longer than necessary — only what is needed to deliver our services and meet legal obligations.

• Active account data: retained for as long as the account remains open.
• Closed account data: retained for up to 5 years from the date of closure (as required by law).
• Financial transaction records: 7 years (for tax and regulatory compliance).
• KYC documents: 5 years from the date of verification.
• Customer service records: retained for 3 years from the date of last contact.
• Marketing cookies: from 30 days up to a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized. Deleted data cannot be recovered.

Pk 399 is a platform strictly operated for adults (18 years and older). We do not knowingly collect information from minors. Age verification is mandatory at the time of registration.

If we become aware that a minor has accidentally created an account, that account will be immediately closed and all stored data will be deleted. If a parent or guardian believes their child has used this site, please contact our support team right away.

Pk 399 may update this Privacy Policy from time to time. Changes may be made due to legal requirements, the introduction of new services, or security improvements. After each update, the "Last Updated" date at the top of the page will reflect the new date.

For significant changes, we will notify you in advance via your registered email or a notice on the site. Continued use of the site after any changes will be considered acceptance of the updated policy.

• For minor updates, only the date will be revised.
• At least 30 days' notice will be given before any major changes take effect.
• For archived copies of previous policies, please contact Support.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please get in touch. Our data protection team is always ready to help.

• Email: support@pk399.bet
• Live Chat: Click the chat button in the bottom-right corner of the site.
• Support hours: 24 hours a day, 7 days a week.
• Response time: typically within 24–48 hours.

Your privacy matters to us. At pk 399, your data is completely safe — that's our commitment.